JB's Furniture Policies and Procedures

JB's Furniture wants you to love your new furniture. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

  • Timeframe: You may return eligible furniture items within 14 days of delivery or pickup.

  • Condition: Items must be in new, unused condition, free from damage, stains, odors, or signs of wear.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

 

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance, final sale, or "as-is" items

  • Special orders or custom-made furniture

  • Mattresses (unless defective and under warranty)

  • Items that have been assembled or modified

  • Gift cards

 

Fees & Refunds

  • Restocking Fee: A 20% restocking fee may apply to returned items.

  • Pickup Fee: If you request a return pickup, a pickup service fee will apply based on your location.

  • Refund Method: Refunds will be issued to the original payment method within 7–10 business days after the return is processed.


 

Damaged or Defective Items

Please inspect your furniture upon delivery. If your item arrives damaged or defective, contact us within 48 hours at 414-357-8550. We’ll arrange for a repair, replacement, or full refund.


 

Warranty Coverage

Most furniture sold by JB's Furniture is covered by a limited manufacturer’s warranty against defects in materials and workmanship.

  • Warranty Duration: One year manufacturer warranty. 

  • Covered Issues: Structural defects, broken components, manufacturing flaws

  • Not Covered: Normal wear and tear, misuse, accidental damage, or alterations

To make a warranty claim, please contact our customer service team with your proof of purchase and a description (plus photos if available) of the issue.

 

 

How to Initiate a Return

  1. Contact our customer service team at 414-357-8550.

  2. Provide your order number and a brief reason for return.

  3. Our team will guide you through the process and schedule a return if eligible.

 

Delivery:

We offer the following delivery services:

  • White Glove Delivery: Includes in-home delivery, unpacking, basic assembly, and removal of packaging materials.

  • Pickup Option: You may also choose to pick up your item(s) from our warehouse or store at no extra charge.


Delivery Areas

We currently deliver to:

  • Greater Milwaukee area.

  • For deliveries outside these areas, please contact us for a custom quote.


Delivery Scheduling

  • You will be contacted 24–48 hours in advance to schedule your delivery.

  • Delivery appointments are typically scheduled within a 3-4 hour window.

  • Please ensure someone 18 years or older is present at the time of delivery to receive and sign for the items.


Preparing for Delivery

To help ensure a successful delivery:

  • Clear the pathway to the delivery area (remove obstacles, rugs, pets, etc.)

  • Measure your space, doorways, and stairways to ensure the furniture will fit.

  • Elevator access or special building requirements must be communicated ahead of time.


Missed Deliveries & Rescheduling

  • If no one is home during the confirmed delivery window, a re-delivery fee may apply.

  • To reschedule, please notify us at least 24 hours in advance.


Inspection & Acceptance

  • Please inspect all items at the time of delivery.

  • If an item is damaged or incorrect, note the issue on the delivery receipt and contact us within 48 hours.

  • Once the delivery is signed for without any notes, we assume the item was delivered in acceptable condition.


Delivery Fees

  • White glove delivery: $119

  • Delivery fees are non-refundable once service is completed.


Delays & Backorders

  • We strive to deliver all items as quickly as possible. However, delivery timelines may vary due to supplier delays, weather, or transportation issues.

  • If an item is backordered, we will notify you and provide an estimated delivery window. 


Additional Information

  • Disposal of old furniture may be available for an additional fee (please inquire).

  • For apartments, gated communities, or restricted access buildings, please inform us of any delivery restrictions in advance.